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The eBay Buyers FAQ.

Do you know what to do when something goes wrong with your eBay account?

Below are a few questions buyers ask on a regular basis.

1. Is there an Customer Service number I have the ability to use to call for help?

It is very challenging to contact someone at eBay and if you’ve ever tried then you probably got the impression that they think the site can basically run all by itself. The ideal way to get customer support would be to use on the internet help, and to do this you need to use this url address: pages.ebay.com/help/contact_us/_base/index.html. Or you could try their “live help” web chat too and you can find it here: pages.ebay.com/help/basics/n-livehelp.html.

Only eBay Power Sellers (sellers with a very high feedback rating) get to phone customer service. If you really want to try your luck, type “eBay [your country] phone number” into a search engine and you’ll probably find something. More than likely, you will only get an answering machine prompting you to leave a voice message for someone to respond back to you later.

It might seem cruel, but imagine the number of people who would call for eBay help every day with the silliest questions if they gave out their phone number everywhere.

2. What should I do when eBay sent me an email saying they are going to close my account?

First, look to see if the email asks for your password. If that happens, then it’s a scam, an attempt to frighten you, make you give up your details and then steal your account. One of the policies of eBay is that they NEVER ask for your password or account information through an email. Their policy is that you should ONLY enter your password on pages that start with: signin.ebay.com/. They’ve made a vast amount of information available online, where you can find out about; Privacy Policies, Security and Terms and Conditions, etc. You can read more here: pages.ebay.com/help/buy/toolbar/useragreement.html

Note: These some policies were updated September 23, 2008 to reflect deletion of the Account Guard functionality from eBay Toolbar. 3. Making money on eBay, how does it work?

For you, the buyer, eBay is free! However, sellers will have to pay various fees when applicable, such as, listing fees for each item and a value fee, which is a percentage of sold items). They can then pay optional fees for extra services, including: Buy it Now, extra pictures, reserve prices, highlighting the auction, putting it in bold, listing it first in search results, or even putting it on the front page. You can find a detailed listing of these fees at: pages.ebay.com/help/sell/fees.html.

These fees are apparently not a hindrance to the sellers, because more and more, people continue to use eBay . The system is quite efficient, and basically forces both eBay and the sellers to keep their profit margins as low as possible - otherwise prices will simply go too high and the buyers will stop buying.

4. Is eBay a safe way to market and purchase product?

All of eBay’s safety services for buyers and sellers are in one place, called “SafeHarbor”. Once on the ’Safe Harbor’ page, you’ll find information on, hijacked accounts, on the internet safety and how to scam proof your emails, the direct link to this is: answercenter.ebay.com/forum. You’ll be able to get your questions answered on the eBay site links mentioned in this article, and no doubt you’ll learn a lot of information to make your time on eBay all the more successful.

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